Terms & Conditions

These Terms govern all services provided by Or Gate ("we", "us"), including hosting, cloud infrastructure, web and mobile development, design, marketing, and managed services. By purchasing or using any of our services, you ("client") agree to these Terms.

Deliverables, timelines, and pricing are defined per signed quote, statement of work, or online order. Anything outside the agreed scope is treated as a change request and may incur additional fees.

Invoices are due as stated on the quote (typically 50% upfront for project work, monthly or annually for subscriptions). Late payments may result in service suspension. All prices are exclusive of VAT unless stated otherwise.

We stand behind the quality of our work. Refunds are offered only under the specific conditions described below. Unless explicitly stated, all sales are final once delivery or provisioning has begun.

Eligible for a full refund within 7 days of activation, provided that:

• The server has not been deployed in production or used to host live workloads.
• Resource consumption (CPU, RAM, bandwidth, storage) is negligible.
• No third-party licenses (cPanel, Plesk, MS SQL, etc.) have been activated.
• The request is submitted in writing to our billing team within the 7-day window.

After 7 days, or if any of the conditions above are not met, the service is non-refundable for the remainder of the billing term.

Eligible for a refund within 7 days of purchase if no mailboxes, sites, or licenses have been provisioned or used. Add-ons and renewals are non-refundable.

Domain registrations, renewals, and transfers are strictly non-refundable once the order is processed, as fees are paid directly to the registry at the moment of purchase.

SSL certificates, software licenses, SEO tools, monitoring, DMARC and any third-party subscription resold by Or Gate are non-refundable once issued or activated.

Refunds for development, design, and engineering services are calculated based on time and resources already spent at the date of cancellation:

• Hours logged and milestones delivered are billed at the agreed rate and are non-refundable.
• A management fee of 10% of the total project value is non-refundable in all cases.
• Any unused, unworked portion of the project budget can be refunded or credited toward future services.

Marketing campaigns, content production, ad management, and retainer engagements follow the same model as development services: charges are based on time spent and media already committed, plus a non-refundable 10% management fee. Paid media spend (Google Ads, Meta Ads, etc.) is non-refundable as it is paid directly to the platform.

The client is responsible for providing accurate information, timely feedback, content, brand assets, and any required access. Delays caused by the client may extend timelines and are not grounds for refund.

Final deliverables become the client's property upon full payment. Or Gate retains the right to display non-confidential work in its portfolio. Pre-existing tools, libraries, and frameworks remain the property of their original owners.

Hosting services target high availability but are provided on an "as-is" basis. Or Gate is not liable for downtime caused by upstream providers, force majeure, or client misconfiguration.

Or Gate's total liability for any claim related to a service is limited to the amount paid by the client for that service in the three (3) months preceding the claim.

Either party may terminate a service with written notice as defined in the relevant agreement. Outstanding fees for work performed up to the termination date remain due.

These Terms are governed by the laws of the United Arab Emirates and the Arab Republic of Egypt, depending on the contracting entity. Disputes are subject to the exclusive jurisdiction of the competent courts in the relevant jurisdiction.

For billing, refunds, or any questions about these Terms, contact us at info@orgatedev.com.