Privacy Policy

Or Gate ("we", "us", "our") is a digital services company operating across MENA with offices in Cairo and Dubai. This Privacy Policy explains how we handle personal data we collect through our website, hosting platform, and professional services.

• Identification data: name, company, job title.
• Contact data: email address, phone number, business address.
• Billing data: billing details and VAT/tax IDs (we do not store full card numbers — payments are processed by certified providers).
• Service data: domains, hostnames, configurations and content you upload to services we manage.
• Usage data: IP address, browser, device, pages visited, referrer, timestamps.

• Provide, operate and improve our services.
• Process orders, invoices and renewals.
• Provide customer support and technical assistance.
• Send service notifications and, where permitted, marketing updates you can opt out of at any time.
• Comply with legal, tax and regulatory obligations.
• Protect our services and clients against fraud and abuse.

We process personal data based on contractual necessity (to deliver the services you order), legitimate interest (to run and secure our business), legal obligation (taxation, record-keeping), and consent where required (e.g. marketing communications, certain cookies).

We use a minimal set of cookies and privacy-friendly analytics to understand how visitors use our website (pages viewed, country, device). We do not sell your data. You can disable cookies in your browser; some site features may stop working as a result.

We share data only with:

• Infrastructure and hosting providers operating our platform.
• Payment processors handling your transactions.
• Domain registries and certificate authorities for products you order.
• Authorities when required by law.

We never sell or rent your personal data.

Data may be processed in countries where our providers operate (including the EU, UAE, and Egypt). Where transfers are made outside your jurisdiction, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent.

We retain personal data for as long as necessary to provide our services and to comply with legal obligations (typically 5–10 years for financial records). When no longer needed, data is securely deleted or anonymised.

You may request to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your data, subject to legal retention requirements.
• Restrict or object to certain processing.
• Receive your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise these rights, email info@orgatedev.com.

We use industry-standard technical and organisational measures — including TLS encryption, access controls, monitoring, and regular backups — to protect your data. No system is 100% secure; we encourage clients to use strong passwords and enable multi-factor authentication wherever offered.

Our services are not intended for individuals under 16. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Material changes will be announced on this page with an updated "Last updated" date.

For privacy questions or requests, contact us at info@orgatedev.com.